Refund and Return Policy

At Mugisoft, we strive to ensure your satisfaction with every purchase. In the event that you are not entirely happy with your purchase, we offer a refund and return policy designed to provide you with peace of mind.

1. Returns Eligibility:

• Items must be returned within 2 days of the original purchase date.
• Items must be in the same condition as when they were purchased, with all tags and packaging intact.

2. Exchange Policy:

• We offer exchanges for items of equal or lesser value.
• Exchanges are subject to product availability.
• If the exchanged item is of lesser value, the price difference will not be refunded.

3. Non-Refundable Items:

• We do not offer monetary refunds. Exchanges for store credit or other items are available.
• Items purchased during clearance or sale events are considered final sale and cannot be returned or exchanged.

4. Return Process:

• To initiate a return, please contact us within the specified return window.
• Returns can be made at either of our physical locations:
  • Location 1: Along Gaberone road, Comfort 5 Building, 1st Floor, Room F10.
  • Location 2: Along Tom Mboya Street, Rasumal House, opposite Imenti House, next to Dominion House, Room 2.
• You can also reach out to us via phone at +254721218691 or email at info@mugisoft.com to arrange the return.

5. Proof of Purchase:

• Please provide proof of purchase (receipt or order confirmation) when returning an item.

6. Inspection and Approval:

• All returned items will be inspected to ensure they meet our return eligibility criteria.
• Mugisoft reserves the right to refuse any returns that do not meet these criteria.

7. Contact Us:

• If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us using the information provided above.

By shopping with Mugisoft, you agree to abide by the terms and conditions outlined in this refund and return policy. We appreciate your understanding and cooperation.

Sincerely, Mugisoft Team